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Cancellation Policy


Individual Cancellations:

Should you need to cancel or reschedule your appointment to a future date, we ask that you contact us by 8PM the evening before your appointment. You can cancel your appointment online by logging into your account or by e-mailing us at If you don't cancel within that time frame, it will be considered a late cancellation and you will be charged 50 percent of your appointment plus 10 percent automatic gratuity. All same day bookings are subject to a late cancellation fee of 50 percent of the appointment. 

If you arrive 20 minutes late or more to your appointment, we will be forced to cancel and you will be refunded 50 percent of your appointment (and charged 10 percent automatic gratuity) as it will be considered a late cancellation.

If you do not cancel and do not show up to your appointment, you will be charged the full cost of your service.

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