Boutique Policies
​1. Booking, Tardy, & Cancellation Policies
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​24-Hour Notice: Cancellations or rescheduling requests must be made at least 24 hours prior to your scheduled appointment time. Appointments modified before this 24-hour window may be successfully rebooked.
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​The 10-Minute Grace Period (Late Arrivals): To protect the schedule of subsequent clients, appointments have a strict 10-minute grace period. If you are more than 10 minutes late, your appointment will be canceled as a same-day cancellation/no-show.
​Same-Day Cancellations: Any cancellation made on the day of the scheduled appointment will result in the immediate forfeiture of the service payment to cover lost time and boutique expenses.
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​No-Shows: Failure to show up for a scheduled appointment without notice results in immediate forfeiture of the payment to Najee Renee due to lost rebooking opportunities.
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​2. Membership & Subscription Policies
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​No-Show Policy for Members: If a member fails to show up for an appointment without notice, that specific membership appointment is forfeited for the month due to the loss of rebooking opportunities.
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​No Rollovers: Membership appointments do not roll over to the next month. Members are allotted a specific number of appointments per month; unused appointments expire at the end of the monthly billing cycle ("use it or lose it").
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​Polish Changes (Effective 6/1/26): As of June 1, 2026, a dedicated Polish Change Only option has been added to the booking selection.
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​Subscription Cancellations & Bookings:
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​Cancellations within 7 Days of Purchase: If a membership is canceled within 7 days of the initial purchase, a full refund will be issued, and all booked membership appointments will be immediately canceled.
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​Cancellations after 7 Days: If a membership is canceled after the 7-day window, you will be billed for the current month. No partial refunds will be issued. You may attend your scheduled appointments for the remainder of that paid month. All future appointments for subsequent months will be canceled, and you must rebook as a non-member at standard pricing.
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​Account Management: Clients are solely required to maintain, manage, subscribe, or change their own upcoming or existing subscription plans via the app (Wix Spaces). The boutique does not manually cancel or alter plans on behalf of clients.
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​3. Service Scope & Add-On Policy
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​No In-Chair Add-Ons: To respect the artist's schedule and subsequent clients, no add-ons or service modifications can be requested during the appointment. All desired services, nail art levels, and add-ons must be selected and paid for before sitting in the chair.
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​Unlisted Services: Clients must refrain from requesting services or techniques that are not explicitly listed on the website.
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​Policy Compliance: Continuous requests for unauthorized add-ons or changes during an appointment disrupts the boutique's schedule. Najee Renee reserves the right to cancel current and future appointments for clients who do not adhere to this policy.
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​4. Damaged Nails, Foreign Removals, & Repair Window
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​Damaged & Broken Nails: If you arrive with damaged or broken nails requiring attention, you must utilize the specific Reshaping or Nail Removal services available for booking on the website.
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​Foreign Removals: If you are a client arriving with product on your nails from a previous salon, you must book the appropriate removal service on the website. Failure to book the required removal or reshaping services ahead of time may result in the automatic cancellation of your appointment as a same-day cancellation if your scheduled time slot cannot accommodate the extra work.
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​3-Day Repair Window: We take immense pride in our materials and technical standards. Standard nail repairs are complimentary within the first 3 days of your initial service. Any repairs requested after this 3-day window will require a standard, paid repair booking.
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​5. Design Consultation & Satisfaction Policy
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​Pre-Service Approval: Clients must collaborate on and finalize their nail design with the artist before the service begins.
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​In-Progress Approval: To ensure complete satisfaction, clients are required to review and approve their nail design throughout the appointment as the artist works.
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​Post-Service Re-dos: Once the service is completed, requests to redo or fundamentally change the set will not be accommodated.
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​Policy Violations: If a client demands a full set redo at the end of a service, a formal warning will be issued. A second occurrence will result in immediate removal from the membership program and permanent dismissal from the boutique.
Amendments
June 2026
Effective
Official Booking, Health, & Service Policy Amendment Thank you for choosing us for your nail care and beauty needs. To protect our service schedule, maintain the highest standards of sanitation, and ensure maximum safety for all clients, please note the following official policy updates: All Bookings are Final: All payments, deposits, and booked services are non-refundable regardless of the reason for cancellation or rescheduling (including personal emergencies, medical situations, or rescheduled events/celebrations). Rescheduling Only: If you are unable to make your scheduled appointment, or if you change your mind about a specific service you selected (such as a pedicure), no refunds will be issued. Instead, the full value of your booking will be securely held as a credit and can be moved to a future date. Service Transfers: This policy applies universally to all services offered. If you decide a booked service is no longer what you want, you may transfer that booking credit to an alternative service or a future date, provided you meet our standard cancellation/rescheduling notice window. Health, Safety, & Right to Refuse Service: To ensure a safe and sanitary environment, we inspect the hands and feet before beginning any service. If a client frequents another salon or nail artist and returns with any visible signs of infection, disease, or nail fungus, we reserve the right to immediately refuse service to prevent cross-contamination. Health-Related Rescheduling: In the event that service is refused due to a visible nail condition or infection, no refunds will be issued. The client’s appointment will be moved to a future date, and services will only resume once the condition has cleared and there is no longer any visible fungus or infection. By booking an appointment, you acknowledge, understand, and agree to these health, safety, and non-refundable booking terms.